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1)
Can I be seen today or before the next available appointment?
When you speak to a patient care representative at 713/798-6100,
they will be happy to assist you with any urgent or emergency situation.
We will work diligently with you to accommodate all of your scheduling
needs.
2) Will you confirm my appointment?
Yes. A patient care representative will contact you to confirm your
appointment two days prior to your appointment date.
3) What doctor would you recommend?
Each of the Baylor Eye Physicians & Surgeons is qualified to
treat a broad range of ophthalmic conditions. Based on your eye
problem, your appointment will be with a specialist who best meets
your needs.
4) How can I find out more information about
my physician?
The easiest way would be to look up your physician in our directory,
located in the "Patient Care" menu under "Meet Our Physicians"(go
there now). There you will find information such as...
5) May I speak to the doctor or technician?
Baylor Eye Physicians & Surgeons and technicians maintain a
full patient care schedule. A patient care representative can be
reached at 713/798-6100. He/she will be happy to deliver your message
to the appropriate physician or technician who will then take steps
to take care of your request.
6) How do I refill a prescription?
For your convenience, you may complete an on-line
request form for prescription refills or, contact a patient care
representative at (713)798-6100.
7) Is there a pharmacy in the building? An
optical shop?
Baylor Eye Physicians & Surgeons does not have a pharmacy or
an optical shop as a part of our facility, however, Scurlock Tower
Pharmacy and Christy Optical are both located in Scurlock Tower
6560 Fannin, 2nd floor crosswalk. Scurlock Tower Pharmacy may be
reached by calling 713/790-6350. Christy Optical may be reached
by calling 713/790-1085 or christyopt@aol.com.
8) How long will my appointment last?
Usually a patient's visit can range from 1-3 hours. Our physicians
and technical staff take extra care in making sure all of your questions
and eye care needs are met.
9) Does Baylor Eye Physicians & Surgeons
have a program to assist low-income patients?
There are several organizations whose mission is to provide ophthalmic
care for those patients who qualify for these programs. Please refer
to one of the following organizations:
The
American Academy of Ophthalmology
Ben
Taub General Hospital
Lighthouse
in Houston
Texas
Commission for the Blind
10) Where are you located?
All of our clinics are located in the Texas Medical Center, near
Hermann Park, in Houston, Texas. To obtain driving instructions,
please visit our "Directions/
Find Us" section.
11) How much is parking? Will you pay for
my parking?
Parking rates vary at each clinic location. To find out more information
on parking, fees and locations, please view our "Directions/
Find Us" section.
12) Do you provide transportation?
To learn about the various amenities we provide or amenities in
the local area, visit the "amenities" section in the "Patient Care"
section to your left. View the amenities
page.
13) What if I have a problem during the night
or on the weekend?
Baylor Eye Physicians & Surgeons are available to address your
eye care needs 24-hours a day, 7 days a week. Please call 713/798-6100
and the answering service will contact the physician on-call.
14) Will I receive a prescription for contact
lenses or glasses with my general eye exam?
A general or comprehensive medical eye examination is designed to
reveal both existing and potential eye problems, even in the absence
of specific symptoms. The examination consists of a patient history,
examination and testing to assess the functional behavior, anatomic
status of the eye and the related structures. The physician will
evaluate the findings and diagnose any potential abnormalities or
diseases. The components of a contact lens exam are used to determine
the correct refractive error for the contact lens and to ensure
proper fitting. The appointment will also provide instructions on
how to wear and care for your contact lenses. The doctor will then
select the appropriate treatment for you. If eyeglasses or contact
lenses are needed, a prescription will be given for an additional
fee. If you know in advance that you are interested in contact lenses,
please inform the patient care representative so that an appointment
will be made for you to be seen when you are here for your general
eye exam.
15) What diagnostic services does your clinic
provide?
Specific screening tests include:
Retinal Photography
Flourescein Angiography
Anterior Segment Photography
Slit - Lamp Photography
Gonio Photography
Specular Microscopy and Endothelial Cell Counts
Diagnostic A - Scan Ultrasound
B - Scan Ultrasound
Biometry with IOL Calculations
Color Vision Testing
Low Vision
Visual Fields
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Do you have
questions about your Baylor
Eye Physicians & Surgeons
bill? Please feel free to call a patient account representative
in our Billing Department at (713) 798-3886. If you are outside
the Houston area, please call our toll free number: (800) 229-5676.
1) What is the cost of an initial visit?
Baylor
Eye Physicians & Surgeons
are among the most renowned doctors worldwide. The cost of your
visit will depend on your diagnosis, the service requested by your
referring doctor and the service provided by your treating physician.
2) Who do I call if I don't understand my
bill?
For your convenience, you may e-mail
the Billing Department with your question or call a patient account
representative. Patient account representatives can be reached at
(713) 798-6100.
3) Does Baylor Eye Physicians & Surgeons
participate with my insurance plan?
Baylor Eye Physicians
& Surgeons
participates in several different insurance plans. Please refer
to our financial policy or
contact your insurance carrier to determine your benefits.
4) If I see a physician and a contact lens
technician, is that considered two office visits with two co-pays?
This depends on your insurance coverage. Baylor Eye
Physicians & Surgeons
recommends that all patients consult with their insurance carrier
to determine your covered benefits. All patients will be asked to
pay for any services that are not covered by their insurance plan.
5) Do I need a referral from my primary care
physician?
A referral or an authorization number is needed if you are a participant
of a managed care insurance plan. Managed care plans include HMO's,
EPO's and POS's. If your doctor has referred you to Baylor
Eye Physicians & Surgeons,
be sure to ask if a referral name or number is needed. If you are
uncertain of the type of insurance plan you currently have or if
a referral or authorization is needed, contact your insurance carrier
prior to your visit. Patients are primarily responsible for obtaining
referrals.
6) Will Baylor Eye Physicians & Surgeons
send my clinic bill to my insurance company(ies)?
We will gladly file your bill with any insurance company(ies) for
those services that are a covered benefit with your insurance plan.
7) How long will it take to settle my balance
with the insurance company?
Generally, it takes from 60 to 90 days to obtain payment from an
insurance carrier. We will work with the carrier for up to 90 days
to resolve your bill. If it has not been resolved in that time,
the bill becomes your responsibility.
8) What methods of payment do you offer?
Baylor Eye Physicians
& Surgeons
accept VISA, Mastercard, American Express, personal checks, travelers
checks and cash.
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